Refunds will only be given if an overpayment has been made on your account. If you believe a refund should be provided, then please send written (email or letter) confirmation within 7 days of making your payment.

This communication must include your Full Name and Address, Agreement Number, Payment Amount, Payment Type and reason for the refund request.

If you wish to discuss a refund request in more detail, then please call us using the contact phone number on our website.

Email: [email protected]
Post: Mallard Finance, Malting Park, West Bergholt, Colchester, Essex, CO6 3TJ
Fax: 01206 243101

If you wish to discuss a refund request in more detail then please call us on 01206 243100